Policies & Forms

Kern welcomes all feedback and sees it as an opportunity to learn and improve our service. Please take a few minutes to complete this online evaluation form either anonymously or not. Give your feedback here.

We take all feedback and complaints seriously to improve our services and keep people safe. Download

Kern Allied Health aims to respond and resolve feedback and complaints transparently and fairly and within an agreed timeframe. Download

To support your therapy goals, Kern keeps some information about you. We keep this information secure and you can access the information we have about you at any time by completing the form below. Download

A service agreement explains everything about our service and what you can expect from us in plain English. Download

Kern Allied Health (Kern) will respect an individual’s privacy, confidentiality and dignity in all undertakings and ensure that any information collected or disclosed in the course of providing therapy supports is kept confidential. Download

Kern understands that occasionally “life happens” and appointments need to be cancelled at short notice.

The NDIA has recognised the impact that cancellations may have on service sustainability and the NDIS price guide allows for cancellation fees to be charged. Participants and/or family representatives will be required to give two clear business days’ notice for a cancellation if they want to avoid paying the full fee for a cancelled service. That is, 100 percent of the cost of the agreed scheduled appointment and associated administration and travel time.

If an occasion of service is cancelled at short notice, Kern will attempt to identify relevant work to support you in your NDIS goals to utilise the time effectively where possible. Kern will also support and work with you to reduce, avoid or minimise any cancellations.

Please see Kern Allied Health pricing, as guided by the NDIS Pricing Arrangements and Price Limits, 2021-2022. Download