How to get support

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Thank you for enquiring about Kern Allied Health’s supports!

If you would like to know more about how to access the supports we provide, you can request a call back or you can complete an online access request form and we will get back to you within 1 – 2 business days.

Kern is a NDIS-registered, interdisciplinary, mobile therapy provider

We provide allied health supports where you need it most, in the home, school or community setting across the southern Perth, Rockingham and Mandurah region. We offer clinic-based supports within our Bertram and Mandurah clinics.

Some more helpful information

Learn more about the process to access supports through Kern.

Once you have completed our online form, one of our friendly Client Engagement team will contact you within 1-2 business days. From here, we may need to gather some more information from you to ensure we are able to support you otherwise your completed online form will be reviewed by our Service Access team to ensure we have a therapist available, with the skillset required and in the location you prefer. If we can support you, we will then contact you to go through our onboarding process, where we may need to explore your needs in greater detail and can provide you with information about how we work at Kern. You will then receive a Service Agreement and once signed and returned, you will be introduced to your therapist and/or therapy team who will be in contact with you within 5 business days.

In the event we don’t have immediate capacity to provide you with the therapeutic supports you are after, you have the opportunity to be placed onto a limited waitlist. However, once we reach capacity, we will no longer accept new participants to this waitlist. Kern has chosen to restrict the amount of participants held on our waitlist to ensure you are not waiting for services for an indefinite period of time.

If you are added to our waitlist, you will stay there for a maximum of 6 months. Unfortunately, we will be unable to provide you with continuous updates during this time, however if and when we have capacity within our allied health team, you will be contacted immediately and should you still want to access support at Kern, you will go through our client onboarding process. If we do not have capacity during the 6 month period, we will contact you after 6 months’ time has passed and will endeavour to assist you to access therapy supports through another provider. Please be aware that by being placed onto our waitlist, you are not guaranteed to receive therapy supports from Kern.

Please see Kern Allied Health pricing, as guided by the NDIS Pricing Arrangements and Price Limits, 2023-2024. Download

Kern are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other relevant laws about how private health service providers handle personal information (including but not limited to participant health information). We are committed to complying with all applicable privacy laws which govern how Kern collects, uses, discloses, and stores your personal information.

We will collect your personal information to provide you or your family member with therapy services and directly related purposes that you would reasonably expect. We will usually collect your personal information directly from you or your family member. We will only seek or share information from a third party if we have discussed this in advance with you and obtained your consent. The only exception would be if we were required by Law and it is not reasonable or practical for us to collect this information directly from you (for example, your life is at risk, we need to seek or provide emergency treatment and you cannot consent).

Storage and security of you or your family member’s personal information is of the utmost importance to Kern and records are held securely. All personal information transmitted electronically is done via secure HTTPS connections. HTTPS requires the authentication of the accessed website and ensures protection of the privacy and integrity of the exchanged data. Where we outsource our data storing services, we have obligations to comply with all laws relating to the privacy, including security and confidentiality, of your personal information.